At 111gam, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. Whether you are placing a cricket bet during the PSL season or spinning slots on a quiet evening, our platform is built with safeguards designed to keep every Pakistani player in full control of their experience. This page outlines the tools, policies, and support resources available to all 111gam players.
Every feature, policy, and tool on this page reflects 111gam's genuine commitment to player welfare across Pakistan.
111gam mandates CNIC-based age verification for every player before any withdrawal can be processed. Our KYC team cross-checks national identity data to ensure that no individual under the age of 21 can access real-money gaming features on the platform. This is non-negotiable and applies equally to players in Karachi, Lahore, Islamabad, and everywhere else in Pakistan.
Players can set daily, weekly, or monthly deposit caps directly from their 111gam account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Decreasing a limit, however, takes effect right away — because we always want you to have the freedom to spend less, instantly.
Time passes quickly when you are engaged in a game — especially during a live PSL match or an exciting slot bonus round. 111gam's session timer feature sends you a clear on-screen notification at intervals you choose (30 minutes, 1 hour, or 2 hours), reminding you how long you have been playing so you can make an informed decision about whether to continue.
Any 111gam player who feels that their gaming is becoming difficult to manage can request self-exclusion at any time, around the clock. Self-exclusion options range from a short cooling-off period of 24 hours all the way to permanent account closure. During a self-exclusion period, your account is locked and you will not receive any marketing communications from 111gam.
111gam's internal responsible gaming team actively monitors account activity for patterns that may indicate problem gambling behaviour — such as rapid deposit cycling, unusually long session durations, or large increases in bet sizes. Where such patterns are identified, our team may proactively reach out to the player with information and support options, always in a respectful and non-judgmental manner.
111gam's 24/7 customer support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. If you are concerned about your own gaming habits or those of someone you care about, our support team can guide you to the appropriate tools, account settings, and external counselling resources — without judgement, and without delay.
Minimum Age Requirement
Enforced via CNIC verification on all 111gam accounts in Pakistan
Responsible gaming starts with keeping gaming out of the hands of minors. 111gam enforces a minimum age of 21 years for all registered players — a threshold we consider appropriate given the nature of real-money gaming and the importance of ensuring that only financially and emotionally mature adults participate on our platform.
During the registration process, every player is required to provide valid identity information. Before any withdrawal is approved, the 111gam KYC team conducts a mandatory verification check using a government-issued CNIC (Computerised National Identity Card) or equivalent passport documentation. Date of birth is verified against the submitted document, and accounts where the holder is found to be under 21 are immediately suspended.
Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor in your household has registered with 111gam, please contact our support team immediately. We will investigate, close the account, and refund any deposits made — no winnings will be released from an underage account under any circumstances.
Any account found to belong to a player under 21 will be permanently closed without appeal. Deposits will be returned via the original payment method. No exceptions are made regardless of VIP status, balance held, or pending withdrawals.
All tools are available directly within your 111gam account settings — no support ticket required to activate them.
Set a maximum deposit amount per day, week, or month. Limits apply instantly and cannot be raised for 24 hours after any change. Available for JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and all other accepted payment methods.
Cap the total amount you are willing to lose within a defined period. Once the loss limit is reached, your account is temporarily paused from further gaming until the period resets.
Set a maximum session duration. When your limit is reached, 111gam will prompt you to take a break. You can choose whether to continue or log out — the choice is always yours.
Periodic pop-up notifications showing your current session duration and net gaming result (wins minus losses). Set reminders at 30-minute, 1-hour, or 2-hour intervals to stay grounded in reality during longer sessions.
Take a short break of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended from gaming and deposits. Marketing communications are paused automatically.
Request a self-exclusion of 6 months, 1 year, 3 years, or permanent account closure. Self-exclusion is irreversible for the chosen period. Contact support to activate — our team will process the request without delay, any time of day or night.
These commitments are built into the fabric of how 111gam operates — not optional, not conditional.
111gam's responsible gaming framework is aligned with internationally recognised best practices for online gaming operators, including the principles advocated by organisations such as GamCare and the Responsible Gambling Council. Players seeking additional support resources are encouraged to independently research internationally recognised problem gambling helplines and support services.
Gambling is meant to be fun — a bit of excitement during an IPL or PSL match, a leisurely spin on a slot game, or a casual hand of live casino with friends watching. But for some people, gaming can gradually shift from entertainment into something that causes real harm. Recognising the early warning signs is the first step toward getting things back under control.
Chasing losses — betting more to recover money you have already lost, rather than accepting the loss and stopping.
Lying about gaming — hiding how much time or money you spend on gaming from family, friends, or colleagues.
Borrowing to gamble — using borrowed money, credit, or funds meant for household expenses such as rent or groceries to fund gaming sessions.
Neglecting responsibilities — missing work, family commitments, or social obligations because of time spent gaming or thinking about gaming.
Inability to stop — repeatedly trying to cut back or stop gaming but finding it difficult or impossible to follow through on that intention.
Gaming to escape — using gaming as the primary way to cope with stress, anxiety, depression, or difficult personal circumstances.
Increasing stakes — needing to bet larger and larger amounts to feel the same level of excitement or satisfaction from gaming.
Emotional distress — feeling anxious, irritable, depressed, or restless when not gaming, or when attempting to reduce your gaming activity.
Recognising a problem is the most important step. Please reach out to our support team at [email protected] — our responsible gaming team will listen without judgement and guide you through the options available on your 111gam account, including immediate self-exclusion.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of 111gam's player protection tools or speak with our support team.
Your answers are for your personal reflection only. 111gam does not require you to submit this questionnaire. If you would like to discuss your results with our responsible gaming team, contact us confidentially at [email protected].
Self-exclusion is the most powerful responsible gaming tool available to you. Here is exactly how the process works, step by step.
To activate self-exclusion, contact the 111gam support team via live chat or email at [email protected] and state clearly that you wish to self-exclude, along with your preferred exclusion period. Your request will be processed within one hour of receipt, around the clock. You do not need to provide a reason, and you will not be asked to reconsider or offered a bonus to stay — our team will simply action your request.
During your self-exclusion period: your account will be locked from all deposits, gameplay, and withdrawals of winnings; all pending marketing communications will be cancelled; and your account details will be flagged to prevent re-registration under the same identity. Existing account balances will be refunded to your registered payment method within 5 business days.
After a temporary exclusion period ends, re-activation requires a written request to support along with identity confirmation. 111gam reserves the right to extend any exclusion period or decline re-activation where our team has concerns about player welfare.
111gam guarantees that any self-exclusion request will be honoured without question, without delay, and without any attempt to dissuade the player from proceeding. If you feel that a support agent has not immediately processed your self-exclusion request, please escalate by sending a follow-up email marked "URGENT: Self-Exclusion Request" to [email protected].
◆ Play Responsibly — Enjoy More
Set your limits, activate your safeguards, and enjoy cricket betting, live casino, and slots on 111gam — Pakistan's most trusted gaming platform, built with your wellbeing in mind.
21+ only. Please gamble responsibly. T&Cs apply.